WARRANTIES AND RETURNS
QUALITY GUARANTEE: We stand behind the quality of our products. If you are not completely satisfied with our quality, please submit a claim at claims.uttermost.com within 30 days of receipt for a credit, replacement, or exchange.
FREIGHT CLAIMS: If your order is shipped with an Uttermost carrier, we take responsibility for any shipping damage that might occur as well as the handling of freight claims. Please submit a claim at claims.uttermost.com within 5 days, and we will resolve it to your satisfaction.
RETURNS: If you wish to receive a credit for a defective or damaged product, the credit must be authorized and will be issued as soon as the defective or damaged product is received back at our Distribution Center.
CUSTOMER REMORSE: Authorized returns of first-quality merchandise are subject to a 25% restocking fee and must be received back in their original pack and resalable condition. The customer has to notify Uttermost of the request within 30 days of receiving.
Orders are shipped by FedEx or motor freight; whichever is best. We have negotiated very low motor freight rates with our key carriers. Customers may also use their preferred carrier. Most motor freight orders are shipped on pallets to minimize handling. All prices are F.O.B. Uttermost.
Keeping your personal information secure and ensuring your understanding of how we use that information is important to us at Uttermost. Our goal is to help you understand how the personal information you choose to share with us through the Uttermost website is collected, used, and maintained. You may review this Uttermost Online Policy Statement at any time by clicking on the Policies link appearing at the bottom of one or more pages of this website.
GUESTS AND REGISTERED USERS
You can visit this site to read about our company, its products and services, and use our dealer locator or other features, all without giving us any personal information about yourself. We may collect anonymous, aggregate information about how our site is accessed by you, such as IP address, referring site, domain name, time spent at the site, or web pages visited.
CATEGORIES OF INFORMATION COLLECTED
Registration Information: Some of the features on the site require registration before you can use them. If you register to use the site, you choose to provide us with certain personal information such as your name, address, e-mail address, and telephone number. You can update registration information online. You may change your password at any time.
Service and Transaction Information: When you use a password or a similar identifier to access the site, we will recognize your identifier and may collect various categories of information about you such as information you give us, data related to your use of the site, and its services and information about your transactions, interactions, and communications with us.
USE OF COLLECTED INFORMATION
We do not sell or market your personal information or personalized data to other organizations. The personal information you provide and the personalized data you create and save on the site are used to provide better service to you and to inform you of products, services, or other opportunities that may be available. This may include disclosure of such information to employees, representatives, officers, agents, affiliates, government and regulatory entities, third parties, and service providers. Such information and data will also be used to administer our business, the site, and our services in a manner consistent with this privacy statement. If you provide us with your name, address, telephone number or e-mail address, or have done so in the past, Uttermost may contact you by telephone, mail or e-mail.
If you anonymously visit or browse the site without registering or logging on with a username, password, or other registration code, we do not collect your personal information unless you disclose it to us (e.g., e-mail address). We may collect aggregate, technical information that tracks site use including browser type, IP address, domain name, number or type of pages visited, and time spent on the site. We may use such information in a variety of ways including analyzing trends, visitor interests, or to improve the site.
OTHER SITES AND SERVICES
This site may contain links to other Internet sites not under our direction or control. This privacy statement does not apply to those sites. We are not responsible for such sites, cannot control how such sites use personal information, cookies or other data, and their representations do not apply to this site. You should always review the privacy representations of those sites that you link to before you use them and particularly before you share personal information.
Uttermost maintains your personal information and data according to strict standards of security and confidentiality. Online access to your information is only possible through a secure (SSL capable) web browser. SSL capable web browsers support encryption technology, which helps prevent unauthorized users from viewing your account information as it travels over the Internet.
Uttermost may change this privacy statement at any time. Any changes or updates will be effective immediately upon posting to this site.
LIGHTING FACTS LABELS
3 Way CFL
For further direction regarding inquiries concerning our policies, you may contact us by using one of the methods described on the Contact Us page of the website.